Secure remote support

• IT infrastructure maintenance often involves the use of accounts with administrative rights on the supported organization’s systems. Given this, remote support introduces additional cybersecurity risks to the IT infrastructure. In order to reduce the likelihood of these risks materializing, our team implements several approaches for secure remote support.
• We use and offer solutions for connection to the supported systems based on virtual private networks – VPN. A technology that offers protection by encrypting all network traffic to and from supported systems.
• For the realization of the traceability of the actions of administrative users, we use and offer solutions for managing the access of privileged users – PAM (Privileged Access Management). These solutions offer protection of the attributes needed to access the systems (usernames, passwords, encryption keys, etc.), recording of text commands and video recording of the administrative session.